Discovery Insure(s a nightmare)

Discovery Insure has insured that I discover an insured nightmare.

I wish this is an isolated matter but it is now the second instance that I experience the same delays in repairing my car. 2/2=100% dismal.

As I write this review, it is 22 December and my car was taken in on 9 November. This is more than a month to repair. The panelbeater used is "Renew IT Edenvale". My bad expereinces are as follows: - Discovery takes too long assess and approve repair. More than 5 days. -The assessor do not know what they are doing, they did not see that my shock absorber was leaking fluid. Its either ignorance or ********* money saving tactics. -Discovery simply dumps the car with panel-beater and does not follow up. They are not concerned if the work is done on time. -There has been no communication initiated from the Renew It or Discovery. All the instances of communication, I have had to follow up. -The panel beater is not professional. On the day of collection, I had to call in and only then did I learn that my shock absorber was leaking and the part was still on order. This is after a week that the car was in "assembly". How could it have got to assembly when the shock absorber was not ordered. -When I called Discovery to complain, I was made to wait on the line for more than 20 minutes. I hung up and no one has called me back.

Definitely I have discovered a nightmare with Discovery insure.