DISCOVERY INSURER DELETES ALL MY ONLINE VAULT DOCUMENTS

Dear Sakhe Tyatyeka. As we discussed, Do not close this complaint in your system & here as still not sorted. *I still need the following*: 1) FULL REPORT OF WHY & HOW MY ONLINE VAULT DOCS LOADED DISAPPEARED: Need to be Full (in writing) report about the incident. We now know it was after the "Mistake" from your "unprepared" agents when i needed to do a simple change in my policy as it just happened now as you know. I asked to simply Remove and Add one item which is taking more then "5 DAYS" since my first simple email was sent on "Fri, 15 Dec 2017 17:07:43" requesting that. REF# WRefNo# ********** 227#- -MailRef# ********** 215#. I got the updated policy 3 Times and it was Again totally messed! Thi was Exactly the same way affected my Online Vault account as they removed and put back the Portable Possessions items. If they need training & supervision then needed to be provided. #2) MY CORRECTED POLICY: Send me corrected policy as per my last email sent yesterday for you & Mr Mfihlakalo Kubheka (Manager) . If i do not have this today I will start sending emails to all other Discovery Executive offices, etc as it is unacceptable this situation and the number of efforts & man hours forms my side to get a simple thing done, unless you guys are manipulating & really do not want to correct my policy as it was before. Proof me wrong, please!

Sakhe Tyatyeka (Executive Relationship Manager), No, I will Not accept that as i know you can correct your own "mistake" (if i can call it that). If you guys messed then you will need to find a way to correct that. It was correct for all these years until i request to update one cellphone you guys were NOT supposed to touch anything else that I DID NOT authorize or requested to change. *Here is the ONLY CORRECTION that i need you to do, at the Portable Possessions session. Send corrected copy of the policy before the end of the day:* ======================================= 1#) SAMSUNG GALAXY S8 - 64GB : (CORRECT ONLY THIS ONE, DO NOT TOUCH ANYTHING ELSE IN THAT SESSION) ""C- Correct SUM Insured as originally (Set long ago) = R14.000"" ======================================== I Gave Up fighting on the orther Mistakes & changes you guys did without my authorization as "you Promissed will not cause me any problem in the future", But Not this one above! I see that you just do not want to help me even after all frustrations (Days & hours lost!) I faced with your disorganised team, which you evidenced. You could easily find a way to attend a fair & simple request from your client that had a relationship since 2013. I will proceed to look for justice, get my policy changed as it was 15th Dec 2017 (for years), before you guys messed with again and make this public as i can. Please: 1) Escalate to a Senior Executive Relations & ask this person to email me urgently so i can expose my complains & etc (COPY me in this email). Must to be a person above. (I will prepare an email to Discovery Insure Executive Office, ********** ********** Ombud, etc.) 2) Confirm that the current policy you saved in your system is this one (RATE DATE: 07/04/2017 - From: ********** Date: Thu, Dec 21, 2017 at 3:19 PM -Subject: Your amended Plan Schedule from Discovery Insure -MailRef# ********** 465#-) ? : "DO Not close this complain until I confirm to you, that I got my RE-corrected policy copy, with the change above." ============================= ---------- Forwarded message ---------- From: M.Pontes Date: Fri, Dec 22, 2017 at 9:39 AM Subject: Re: REMOVE & ADD #SAMSUNG GALAXY S8 EDGE PLUS - 64 GIG TO MY POLICY -WRefNo# ********** 227#- -MailRef# ********** 215#- To: Sakhe Tyatyeka Cc: Mfihlakalo Kubheka Sakhe Tyatyeka (Executive Relationship Manager), How can I trust you guys again?? We discussed and you said you would make sure all the points on my email (we went through each one) would be done accordingly! Negative, and i need you to correct my policy as we discussed as it was before until 15 Dec when your agents messed with. Again, I had this policy like that for a long time (As you saw the evidence) and this was offered for me, "if I would like to set individual prices for each Item or lave retail value", which I selected and you will see that for years this is my selection & i DO NOT want to change. *Here is the only change that Still needs to be done at the Portable Possessions session. Send corrected copy of the policy before the end of the day:* ======================================= 1#) SAMSUNG GALAXY S8 - 64GB : (CORRECT ONLY THIS ONE, DO NOT TOUCH ANYTHING ELSE IN THAT SESSION) C-Correct SUM Insured as originally (Set ong ago) = R14.000 ======================================== There NO discussion about the above, so send corrected policy urgently & today an if i do not get it today & correct, I will escalate! PLEASE: 1) ADD A NOTICE IN MY POLICY: I DO NOT AUTHORIZE ANY CHANGES IN MY POLICY WITHOUT MY WRITTEN APPROVAL! Once i got the approved version i will keep in a separated file as last Revision with the Ref# & date. 2) SEND THE COMPLAIN REF# URGENTLY SO I CAN PROCEED WITH THE PROCESS. why you did not send yet, as i requested before? Unacceptable! -------------------- Regards, M.Pontes