SH
Samantha H

1 reviews | Active since Mar 2025

27 Mar 2025, 15:44

Discovery Insure....NEVER

I am an existing Discovery banking, vitality and medical aid client. I wanted to move my insurance across the Discovery too. Its been 3 months and they have not been able to send me a quote. I've had 7 different people contact me and no one has managed to provide a quote.

I've answered all their questions and sent all required follow up documents and they have been unable to quote. Shocking!

I'm relieved I dont have them as an insurer now, if this is how difficult it is to sign up, I can only imagine the nightmare of trying to lodge a claim!

0
Replies (3)
Discovery Insure
Discovery Insure's reply27 Mar 2025, 15:49
Official
Hi Samantha

Thank you for sharing your concerns. Our sincere apologies for any inconvenience that may have been caused. We have since escalated the matter to the relevant management team for a solution with haste.
 
 A member of our team will further contact you.
 
Regards
Discovery Insure

Best regards,

SH
Samantha H's update03 Apr 2025, 07:15
Reviewer Update
Dear Discovery,

How do you escalate queries? No response as yet...
Discovery Insure
Discovery Insure's reply03 Apr 2025, 08:16
Official
Hi Samantha

We sincerely apologize for the delays and want you to know that we are now prioritizing your case to ensure a swift resolution.

Regards
Discovery Insure

Best regards,