1 reviews | Active since Jan 2012
Discovery Insurence Incompetence
I submitted a claim for a small fender-bender on or around the 25th July this year. It was very difficult getting an assessment arranged, as they insisted that I had to take time off of work to go to an assessment centre. After eventually arranging a mobile assessment after two weeks, it has now been almost 5 weeks since the accident and nothing has been done about repairing my vehicle. Upon phoning the call centre, there was no record of an assessment having been done. This was eventually resolved, but the assessment has still not been processed by Discovery Insure.<br> <br> Now I am informed that, even though my policy includes car hire, I have to pay the deposit to the car hire company myself.<br> <br> I do not see much point in continuing my subscription to Discovery, considering that comparative quotes are significantly lower, and the service of other brokers is exponentially better.
Thank you for bringing your concerns to our attention. I sincerely apologise for the delayed or lack of service experienced. While things do and can go wrong at time, I would like to assure you that this is standard practise.
We have raised the concerns with the claims management team for a detailed report on the origin of the delays. Once we have the details, we will make contact to discuss and forge a resolution.
With regards to the car hire deposit, while we can appreciate your frustration, we are unable to do much as this is a requirement with standard procedure when renting a vehicle.
We will be in touch in due course.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns to our attention. I sincerely apologise for the delayed or lack of service experienced. While things do and can go wrong at time, I would like to assure you that this is standard practise.
We have raised the concerns with the claims management team for a detailed report on the origin of the delays. Once we have the details, we will make contact to discuss and forge a resolution.
With regards to the car hire deposit, while we can appreciate your frustration, we are unable to do much as this is a requirement with standard procedure when renting a vehicle.
We will be in touch in due course.
Regards,
Sekgobola
Discovery Insure