Discovery Insure/Discovery DOESN'T NEED THE CLIENTS OR MONEY apparently!

This is the first time I have ever used "hellopeter" to deal with a grievance and I never thought it would be to complain about Discovery. Anyway! I have been a long-standing client of Discovery Medical Aid, Vitality, Discovery Life (2 Policies) & Discovery Insure (Household & Vehicles). The Discovery Insure underwriters have decided that because of a lapsed payment which I have tried to address since the 21st January and due to their own errors and the service desk agents not capturing notes correctly, they don't need me as a client anymore and are refusing to cover me for anything from a household and vehicle insurance perspective and wont re-instate my Insurance policy despite my best efforts! The last agent I spoke to was helpful and did her best to explain to the underwriters that this is a longstanding client with multiple products sitting with Discovery and a history of premiums paid on time. Discovery clearly don't need the business. I hate being "that" person to complain but today was very disappointing! Ill take ALL my business elsewhere now!