SB
Susan B

1 reviews | Active since Aug 2015

26 Aug 2015, 18:20

Discovery Insure Young Rewards Card is a ****

After two years of struggling I am resorting to Hellopeter in desperation. My son, a university student, has not been able to use this benefit in the two years he has been a Discovery Insure client. ! First the pin did not work and despite numerous calls and promises we never got a new pin delivered via sms. The useless card was eventually lost and we have now been waiting for over a year for a new one to be delivered. How we will get the pin remains to be seen! What's the point of sending a statement with your balance when you can t spend it? Being at University it is a terrible inconvenience and costly exercise to constantly be telephoning from a cell phone and emailing with absolutely no help. Automated responses and promises from operators are never acted upon. Don t waste time with this so called benefit.<br>

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Replies (1)
Discovery Insure
Discovery Insure's reply28 Aug 2015, 08:18
Official
Hello Suzieb50,

We apologize for the inconvenience this has caused to you and your son.

We are looking into this and we will get back to you during the day.

Regards
Thabani