KE
Kelly E

1 reviews | Active since May 2015

19 May 2015, 12:08

Discovery Insure Young Adults Rewards Disaster

On the 30th of April I spent R100 on my Young Adults Rewards card (I have proof), but I got an SMS saying R309,64 was reserved (again I have images to prove it).<br> I have REPEATEDLY asked, emailed and called Discovery Insure, the call centre and Tsholofelo to look into this yet NO ONE replies!!!<br> I have no way of knowing how much money was spent on my card as I have also REPEATEDLY asked Discovery Insure to tell me how to check my balance, again NO REPLY. <br> <br> I have had an ONGOING ISSUE WITH DISCOVERY INSURE with my Young Adults Rewards card since the beginning of this year. I cannot believe the incompetence and sheer lack of customer service from these people!<br> <br> I want the R309 reversed to R100, I want to know what my current balance is, and I want an apology.<br> <br> This service is completely unacceptable!!!<br> <br>

0
Replies (1)
Discovery Insure
Discovery Insure's reply19 May 2015, 13:31
Official
Hello KellyEmerton,

Thank you for your message.

Your query is being attended to and we will revert once we have feedback.


Regards,
Mpho
Discovery Insure