DISCOVERY INSURE - WORST SERVICE RENDERED

To whom it may concern,

Client in question: Dr LLI Kayembe - Policy ***. Please see ALL notes on the mentioned client's policy - IPLS 52482.

Request has been going on since 31.01.2024......today is Thursday 11.04.2024 and still the matter has not been resolved/fixed.

In all the time I have been dealing with Discovery Insure as a broker assistant, I/our office has NEVER received this kind of lack in customer/client service/broker assistance received.

I thank every individual with whom I have spoken since the matter started but surely at some point someone at Discovery Insure is to take responsibility for the unending being send from this department to that department and still the matter is ongoing.

Not that what I am about to say is probably going to make any difference......I am really disappointed in the workmanship of the respective departments who were supposed to have assisted with this matter as there is NO communication between die respective departments who were to assist.

Regards Jaco