DISCOVERY INSURE WORST SERVICE IN INSURANCE HISTORY FROM LERATO NTSALA

<p>GETTING A CLAIMS ADMINISTRATOR MEANS ABSOLUTELY NOTHING AT DISCOVERY INSURE. I HAVE HAD NO COMMUNICATION FROM LERATO NTSALA AT ALL. WHEN I PHONE, SHE IS ON THE LINE OR NOT AT HER DESK. DESPITE A TOTAL OF OVER 20 E-MAILS AND OVER 20 PHONE CALLS, NOTHING HAS BEEN RESOLVED.</p> <p> - NO COMMUNICATION ON PROGRESS OF CLAIM</p> <p> - VEHICLE NOT ON THE LIST TO DETERMINE VALUE</p> <p> - INSURED FOR NOMINATED VALUE BUT INSURANCE LOOKING FOR ANY REASON TO NOT PAY THAT AMOUNT</p> <p> - CAN'T DETERMINE THE VALUE, WE HAVE RECEIVED 2 INCORRECT VALUES FOR THE CLAIM</p> <p> - EMPTY PROMISES THAT CLAIM WOULD HAVE BEEN RESOLVED LAST FRIDAY - TODAY IS TUESDAY, STILL NOTHING</p> <p> - EMPTY PROMISES THAT I WOULD KNOW THE PROGRESS ON THE CLAIM FIRST THING WHEN LERATO COMES IN THIS MORNING, IT IS NOW 13:35; STILL NOTHING</p> <p> - THE ASSESSORS DETERMINING THE VALUE SINCE YESTERDAY... SERIOUSLY, THE M&M CODE IS ********** 0 - JUST GET THE VALUE ALREADY... TAKES 2 MINUTES AT MOST.</p> <p> </p> <p>WHAT MORE DO I NEED TO DO TO GET THIS RESOLVED?</p> <p> </p> <p>I WILL DEFINITELY BE MOVING MY OTHER VEHICLE TO ANOTHER INSURANCE COMPANY.</p> <p> </p> <p>SUPER DISSAPOINTED IN YOUR UTTERLY POOR SERVICE.</p> <p> </p> <p>REGARDS VANNESSA</p>