Discovery Insure, worst service ever from an insurer after Vehicle Accident

Policy No. *** Frederick Blignaut

On the 16th of March I was in a vehicle Accident, The "Impact Alert" in my car notified discovery of my accident. That system works 100% and no complain about that, really a good thing from them but that is where the good in Discovery Insure STOPS. On The 22 March I got an email from Discovery that Sindiswa Mbuthuma was handling my claim *** and that my claim was registered and an Assessor was appointed to inspect my car. That was already 6 days after my accident. Heard nothing from her after that. When I phoned ones more to find out what is going on, I was informed by the consultant that I talked to that my Vehicle is been written off and won't be fixed. Did send her the requested documents, Copy of Natis and settlement letter from my Bank. Valid from 22 March to 30 March. After that no update or feedback. I phoned several times to find out and get n update on my claim with no results, always talking with another consultant and when asking to talk to her, she is always busy or on lunch. Didn't help leaving a message for her to call me back because she never did. Even talking to her team leader didn't help me. After talking with yet another consultant on the 2 April 2022 , Sindiswa asked for a settlement letter again in a email because the previous one expired. New letter was sent, valid from 2 April 2022 to 9 April 2022. No updates or feedback on my claim. On 5 April I got an email stated that my claim was Authorized. Got a document to sign for them to settle my claim. Did that within the next 45 minutes after that email and sending it back. Today, 11 April 2022, I phoned again to get feedback and was told by the consultant that I talked to that they didn't received the signed document. Send it again and hold the line till they confirmed that they received it. Now they tell me that I still need to wait for another week or two for them to settle my claim In my book, that is totally unacceptable for an insurer to take that long to finalize a claim.

Frederick Blignaut ***