Discovery Insure Worst Service

I am really receiving very bad service with this claim.

I have been with Discovery Insure for some time now with no claims up to now. I have also been ‘n member with Discovery Health for a very long time but at the Moment I am strongly considering cancelling my Insurance and medical aid and Moving it to another company or companies.

I had a claim on my vehicle in December which were finalised very quickly but the 3rd Party liability claim is just one big mission and taking over 3 months now.

Just bullet points.

1. Registered claim on 10/12/24. 2. Received 3rd party liability form from Ofentse on 10/12/24. 3. Submitted completed forms to Ofentse on 12/12/24. 4. 18/12/24 followed up with Ofentse – No Feedback. 5. 07/01/25 Follwed up again with Ofentse – No Feedback. 6. 08/01/25 Ofentse informed me that I had to submit the forms to InsureTP. First time mention were made about this. 7. 28/01/25 Submitted no claim letter. 8. 04/02/25 Followed up with Mathapelo – No Feedback 9. 10/02/25 Followed up with Mathapelo – No Feedback 10. 12/02/25 Received settlement Letter. 11. 19/02/25 Returned unsigned Settlement letter with new quotes as there have been an increase in the price with the claim taking so long to be finalised. 12. Followed up only to find out that Mathapelo never read my mail and just forwarded the mail to the settlement department. 13. Up to now no feedback or update communication received.

All the above fact I have proof of.

In the meantime, the damaged garage door started not opening to it’s full potential due to the damage. Yesterday when my wife reversed out the entire aerial broke off because of this. If this claim has been finalised sooner this would not have happened.

I just want to find out who will be taking responsibility for the cost of having this repaired as this will not be cheap.

If I have not received any response by lunch time tomorrow, I will cancel both my insurance and medical aid with Discovery and will Also go to HELLO PETER and all other social media platforms.