discovery insure-worst service

I am very dissapointed with the service I received from discover. I had an accident and went to discovery to examine the damages. they then sent me to proline to fox my car. I got my car back from proline with the sun visor not fixed which was part of my accident. I then called proline and they said i should come fix it but then we went into a state of covid and I was unable to come. proline then said that discovery didnt approve this. I then called discvery numerous times and they told me it was too late now and unrelated but i showed the examiners in the examination and they said they would fix it!!!! the client service department was extremely rude to me and said they couldnt do anything about it, I then spoke to someone and he said the manager would contact me shortly which noone every did. discovery now wants me to lodge a new claim which i am extremely angry about. I want to leave this insurance.