DISCOVERY INSURE - WORST CLIENT SERVICE

I have arguably experienced the worst client service form Discovery insure. I have been with Discovery Insure for almost 5 years and in the 5 years I have not made one claim. On 24/12/2022 I submitted my first claim. The only communication I received was that my claim has been registered and Dylan Mafumu will contact me within 24 Working Hours. Taking in consideration that I logged the claim on a Saturday and that Monday the 26th and Tuesday the 27th of December was a holiday I did not expect a reply until the 29th/30th of December but no one contacted me on the 4th of January I called and sent an email to *** to voice my dissatisfaction and to find out what is going on with my claim. They then told me that they sent an email requesting more documentation from me which I did not receive (no emails in my inbox and none in my junk mail). I then asked that they forward the specific email they sent but still they did not forward the mail. On the 8th of January I received a notification that my claim was authorized and that I can log in to accept the settlement. The settlement was for less than half of the insured Items price. This was authorized without sending me the quotation that they sourced from their service provider. On the 9th of January I once again had to call Discovery to find out how they got to the settlement amount just for the consultant to reply that even to her it does not make sense how they got to the settlement amount. I had to call Discovery 4 times on the 9th of January in order to get clarity from them only twice during this, still ongoing process did they call me. I am still waiting to hear back from them. I went to source my own quotation and sent that through to them on the 11th of January and I am still waiting for their response. They do not answer my emails, but they are very quick to take my money at the end of each month, but I have to wait form the 24th of January till 12/01/2023 to get this finalized and then still they do not want to pay out the amount that I insured the valuables for. This is unacceptable.