Discovery Insure Worse Service

If I could give this experience a zero rating I would. Nombulelo Hegeni from Discovery claims ********** / ********** ********** is the worse consultant to deal with. She is rude and does not listern to anything you tell her and thinks she knows it all. She doesnt bother to return calls or respond to any emails. I had to take an UBER cab from hosiptal after my radiation treatment to the head office in Sandton to get told that no managers are in to help me with my claim, in a five star hotel is what they working in and not ine manager to speak to. Then she gets back to me Monday and tells me my claim is approved but I must shop at the supplier she has choosen, since when was this condition put in the policy? And tells me about two unknown brands to choose from. Rude and arrogant on the phone I asked to speak to her manager she then tells me no one is in and she cant give me a time or date when someone will call me. Take NOTE this claim is ongoing for a week and ny furniture has been removed because its unrepairable, do you think they care. Then I finally get her manager to call me Keith Bohon who also tells me about giving me vouvhers or choose they suppliers. My previous claims with Razia Sarlie who I would love to give a 100% rating did everything for me without hassle. He looks into my policy and then tells me why am I claiming for contents again due to a flood. Well if the consultant had listern to me the first time and not want to be rude and abrupt I would have explained that the reason I have a second claim is because they contractors they sent to deal with me in December who was supposedly fixed my place messed up, the ruined a R140k kictchen that I just done im December, messed up my skirtings, walls ect, they advised me it was my roof because of poor maintenance which I kept quiet and paid R15k now in February to fix, because im renovating my main house I moved all my appliance and furniture into the outbuilding. Well guess what it stormed two weeks ago and flooded my outbuilding ruining all my furniture which was packed in the room. Now when I put a claim through they finally approved it because i went with videos and pictures showing them they contractor just made me spend R15k on a roof that was never a problem, which I am thinking of sueing them for a false report. Now when I want to claim for my house contents because of Discovery contractors now I must be hearing *******. I pay for insurance for unexpected incidents that happen. But Nombulelo thinks she pays my insurance and want to give me mouth about where i should buy my furniture from. Since when??? I do not want to deal with her again or Discovery will see my at they offices. So now I have to wait and see what Keith is doing to resolve this matter and in the meantime I am sitting with sheets on my windows and eating my food of the floor as I have no furniture for over a week.