Discovery Insure wors service delivery

I logged a claim under claim number ********** and the claim was approved.

Anthony Makgosa was appointed as the claim consultant. According to my policy I have a rental vehicle He advised that a rental car has been booked and that Avis will contact me.

I was not contacted by Avis to arrange a rental vehicle. I emailed Anthony Makgosa twice advising that a rental vehicle has not been arranged and I left two messages.

Anthony Makgosa did not reply to my emails or returned my calls. I have booked in my vehicle for repairs and do not have rental vehicle as contractually agreed with Discovery.

Not only is this breach of our contract but I am inconvenienced due to their negligence and absolutely the worst service delivery.

I was previously insured by Santam and never had this bad service.

I absolutely cannot recommend Discovery Insurce.