DISCOVERY INSURE WILL NOT CALL YOU BACK TO CANCEL A POLICY

I was contacted in July 2024 for a car and house policy. I wrote and email and advised Discovery Insure on 29 July to advise my circumstance have changed and I do not need the policy which is on record at Discovery (05 August). Save to say there was "no response". I called on 20 August 24 to confirm cancellation was told I will be called back - "nothing happened". I received an sms on 28 August to advised that R2314.50 would be debited from my account (not a further R150 initiation fee for the policy). I called on the 29th August to advise "nothing happened": 1. I have tried to cancel the policy - the consulted agreed and blamed someone else. 2. The requirement for the policy was for me to take my car to Tiger Wheel and Tyre for an inspection which had NOT been done. We agreed. 3. I was to have fitted a tracking device which had NOT been done or communicated to Discovery Insure - we agreed. I was told that the policy will be cancelled and no debit will go through. I will be contacted by Client Services to confirm this - "nothing happened" Yesterday, 03 September after they debited my account I called again (50 minutes of a pensioners airtime) I was told that the policy has been cancelled and I will be refunded. I was also told that a manager will contact me to escalate the processing of the refund - "nothing happened". I explained that I needed my money IMMEDIATELY to meet other commitments which have financial implications. I was told manager will call me back - nothing happened. As a 65 year old male, Discovery Insure is sitting with my money. If I do not pay my bills, I incur expenses and interest charges. I was told a manager will call me to escalate my problem - "nothing happened" I suspect that Discovery will now apologise and I must pay expenses, interest and for phone calls because someone who is paid to work not to do their job. Maybe they will just say it was a system problem. Blame the computer.