Discovery insure will leave you in a dangerous situation: Stranded outside your house for an hour at night!

When you take out emergency household, please bear the following to mind.

- While insurance and emergency assistance purpose there to cover... well emergency’s, don't ever make the mistake of losing your house keys during the night.

- If you do happen to lose your keys, note that you will have to contact the contact centre numerous times to get EMERGENCY assistance, updates on the assistance etc.

- When they “can’t” get in touch with you, they will claim that you blocked their number… which makes complete sense during an emergency, of course!

- It is acceptable to Discovery Insure for you to wait stranded outside your house/door at 00:00, for an hour for EMERGENCY ASSISTANCE, for an HOUR.

- It is also acceptable to Discovery Insure to appoint a service provider that does not have the parts required to replace a lock, Discovery Insurance will not an alternative provider to assist you until the emergency is resolved.

- The call centre agents will suggest that YOU go off and find yourself an alternative provider with the parts required, even though you have an insurance policy with their employer, that you pay for monthly, and it is for THEM to try and find you a solution.

- It is acceptable to Discovery Insure that you SLEEP IN A HOUSE, WHERE THE ONLY ENTRY POINT IS OPEN AND UNLOCKED.

- It is acceptable that you follow up the following morning (again, you will have to contact insurance, even though they are fully aware that you slept in an unlocked house), to ask if they will be arranging for someone to come in the morning.

- The manager, Tshepo Mashala, will advise you on the following

i) It is not his responsibility to, in an EMERGENCY, assist you in trying to find another service provider who may be able to help so that you can lock your house and protect yourself and your possessions.

ii) He only works in the emergency team, it is not his responsibility, in an EMERGENCY, to find a workable solution so that you can lock up your property.

iii) He finds it completely acceptable for you to be stranded in your house (because of course you can’t leave a house that is unlocked) for a whole day, because the service provider appointed by Discovery Insure can only come on the following day. He doesn’t see it as part of Discovery Insure’s role to appoint another service provider to come earlier, he will actually tell you that you must do it.

You, with an entire policy that you pay for, must perform the role of the very people you have appointed for insurance purposes.

iv) He will sure no concern for your safely and your possessions.

v) But he will argue with you though, that he will do

Discovery Insure, dismal service delivery to the side, no woman who has insurance cover, should EVER have to wait outside their gate/door/house at for 1 hour at midnight, for assistance.

You’re actually putting people’s lives at risk, as opposed to being part of the solution in safeguarding them, as you have been appointed to do so.

If you can’t provide the cover, or the level of your household cover is limited, you’ve got to inform us or just leave it.

Utterly disgusting and so dangerous - you should be ashamed.