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Keith T

1 reviews | Active since Mar 2015

09 Jan 2019, 12:26

Discovery insure will get you injured, the arrogance and impudence is no good use the Outsurance or Mi-way!!!!!

I was bumped in an accident by a Discovery client. He was quick to block off the police saying Discovery would cover him since he knew he was at fault. Discovery didnt call me until after 14 days i called them. Their agent told me that they dont call 3rd party people then she went on to give me a wrong case number. i got a response of a turn down involving a truck of which my accident had no truck. when i followed up i landed in the hands of another agent, rude as hell who made me drive 80km to do assessments. Later i got a "the information from our client says he wasnt guilty". SERIOUSLY!!!? why did your not guilty client lodge a claim with you? why did he give me his details...........I think these big corporates take advantage of people completely. The person that pays you acknowledged they had messed up and told you and now you come up with some nonsense!!!! why make me drive for futile assessments if you had your client's infor in the first place? If anyone bumps and Discovery is their insurer find a way to keep them there and make sure the law knows in time. Chances are they might not have a driver's license and because of their insurer they will get away with it. The impudence and arrogance of this insurence will humble you............i am looking at a humongous bill due to their cover up it is unfair!!!!

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Replies (2)
Discovery Insure
Discovery Insure's reply09 Jan 2019, 16:03
Official
Good Day,

We acknowledge that we received your review and you were contacted.

Regards,

Discovery Insure
KT
Keith T's update10 Jan 2019, 08:07
Reviewer Update
I cannot contain the arrogance!!! Your agent called me attempting to explain how justified it is for Discovery to waste my time and petrol??? Really?? He is the same agent i emailed on the 22nd of November and he never responded to me. He said i raised the claim with you, how I am not even your client. Your client lodged a claim with you and was responded to by a Bianca(Acting CBroker Claims Specialist) on the 7th of November. I called in and spoke to Nonhlahla(Legal Liability Advisor) who asked i produce the client's id number and i didthen she went and provided me a wrong claim number ********** which said i was driving a truck. I called her back and she fixed it then the issue was given to Robin who sent me on an 80km drive to Bedfordview. 30 days later you tell me it wasnt your client's fault. what was the reason for your client putting in a claim with Bianca if he was right. Why did he refuse we call the police to get this settled, was it the confidence that you guys will cover up for him? Zweli must get his facts right I DID NOT LODGE A CCOMPLAINT WITH DISCOVERY!!! YOUR CLIENT DID!! If he had responded or atleast cared to read my email he would have understood the background than to get on a high horse and try to patronise me!! I am against the fact that the big corporates go around bullying people. YOUR Client knows what he pays you for but like most of the misled individuals as evident on this forum he is being misguided. Discovery MUST do the right thing and ask your client why he lodged a claim with you in the first place if he was right. Zweli said we tell our clients not to interfere with 3rd party issues, GREAT, myself the 3rd party didnt raise the Claim a Discovery member did, WHY??? If any one has to be lectured its your client. Robin's refutation says we were both reversing, WHAT Nonsense, you client had the infor why waste 30 days of my life, petrol and airtime if she knew this from the start.......Zweli then says its a process for us to assess damage, why assess something you have no intention to pay? Process my foot, that is PATHETIC PERVERSION OF RIGHTEOUS INTENT!!!!