Discovery Insure will do anything to dodge a claim. Do not use Discovery Insure.

If you looking for an insurance company that will do anything to dodge a claim then you have come to the right place! I submitted a claim (***) for my laptop via the Discovery Online website because it suddenly just stopped working. I waited a few days for Thandeka Mncubeto get back to me as it was assigned to her and we finally spoke on 21 Aug - she took me through a long call confirming at the beginning of the call that the item is a laptop (portable) and that I selected "accidental damage" when submitting the claim and there was no other more accurate category in the claims drop-down but I explained that it was not an accidental damage issue. When we got to the end of the call, knowing all this from the beginning and after wasting my time she said it was declined. I argued that this unit should be insured because firstly we were in lockdown and nothing was exactly portable and even so the kind of laptop I have is too big to even be used outside the house. She also stated that they do not cover accidental damage even though I made it clear why I selected accidental damage. She said I can escalate to a manager and here I am still waiting for a response 2 weeks later. Furthermore, when I added the household insurance to my vehicle insurance the agent explained that if you turn your house upside down, everything that falls will be insured. This is a high end laptop and based on this description I believe I was covered. I send 15k in premiums to Discovery a month for medical aid, life insurance, vehicle insurance and I even bank with them but my loyalty to the brand does not count for anything. DO NOT USE DISCOVERY INSURE - CONSIDER ANOTHER INSURER BECAUSE THEY WILL DODGE YOUR CLAIM. I AM CONSIDERING CANCELING ALL MY DISCOVERY PRODUCTS BECAUSE THIS IS NOT WHAT I SIGNED UP FOR!