Discovery Insure - Why

I have been a Discovery Client for more years than i care to mention. I recived a late payment from one of my investments, that was cashed out to assist in covering my debit orders, due to being self employed, with no income for the past 2 mounths. Several of my debit orders didnt go through due to the payment ony clearing after my debit order date. Once i realised this, i made contact with the few service providers that didnt get paid , so that i could process the payment to insure that my accounts were in good standing. I called Discovery Insure, my last payment to process, only to be put on hold for 15min whilst the call assistant, went to find out if i could pay via EFT, as i have done with my other accounts. She advised me that their system doesn't work like this, they would need to institute another debit order. When i asked if i could speak to a manager, she said they were in a meeting. Firstly, what i find unusuale, is that their is no complaints link on the Discovery Insure website, as when you select it it goes back to the websites main page. Secondly, all i want to do is ensure that my account is in good standing, i am even prepaired to pay cash into their account at the bank, but this is not able to be done, due to Discovery Insure not haveing this facility avilable. Discovery Insure, would you like to loose a client whom has prity mutch all of your products through the various Discovery offerings, because you just arnt able to assist me with paying money to you???