Discovery Insure - what a rippoff!!!

Six weeks ago a pipe started leaking inside the wall of our bathroom. We contacted Discovery Insure on the Sunday to report the problem. They attended to call on the following Thursday! Meanwhile water supply to the house had to be cut! After inspection, they informed us that the tiles and border tiles which need to be replaced are no longer available on the market and that a "close match" will be used instead. When we said that is unacceptable,, they said to retile the whole room is going to be too expensive. Imagine that!!! Your insurance decides no, to put these people back in the same position as they were, is going to be too expensive! That is exactly why you have, and pay for insurance every month! Guess who will pay the price if we decide to sell the house! We refused to accept this and since then, the case has been "escallated to senior management for further review". Three weeks later and no feedback as yet! I simply cannot use enough exclamation marks in this review! Our claim number is *** and we have been dealing with Mr Pine Pienaar, assistant to Mr Johan Kleu. Buyer, if you are in the market for a short term insurer, think very very carefully before doing business with Discovery Insure!!! We were insured through Auto and General for a years and never had any of these kinds of problems.