Discovery Insure WAS the best until this occasion with an individual.

<p> </p> <p>I am always someone pushing Discovery insure to my friends & family & feel they go out of their way with customer service. Sadly this time I disagree. I’d like to explain what happened to my wife with a consultant named Notshipho, who we were handed over to from Razia Sarlie.I hope someone will come forward with her surname. Its sad to experience this, as we invest a lot with Discovery, not only with insurance, but two credit cards, Medical aid, Life policies & RA. Discovery insure is a great service & we never have issues. However the treatment we received form Notshipo was so shocking & rude. We had a freak flash storm in November 2016, whereby we reported it a few days later. The house leaked in 3 places. We had damage prior to this that we fixed and waterproofed where their contractor advised us to fix. We did what we were advised. Now with our claim In November, Discovery was under the impression we were claiming for existing damage. My wife proceeded to explain to Notshipo that this was new damage & that a freak storm made these areas leak.Two areas being skylights which have never leaked in 4 years! She first proceeded to tell my wife she disagreed with her dates of the storm and there was no storm in the Area that day. My wife got upset and said how can you call me a ****, why would I ruin our insure profile by lying if there was no storm. She also made accusations that our house had been leaking for a while and this wasn’t a once off based on pics she could see of our roof. Now is she qualified in waterproofing? She continued to tell my wife that she doesn’t believe us & the house has been leaking like this for a while. She patronized my wife and overspoke her often. My wife told her this damage and leak happened once off and since then there has been no leaking. Notshipo again refused to believe her. My wife said send someone out here and come see if it’s leaked more. Even with all the rain it did not leak in December, it was only those terrible rains that monday morning. It has been raining 2 days nonstop this week, and the areas we reported damaged have not had a single drop drip through with the normal rain. Proving that was a freak storm and damage. My wife said this only happened due to the nature of the storm. She has rejected our tiny claim for R4000 and my wife then said she demands she speak to a manager, whereby Notshipho said she’ll do it when she can and refused point blank to put her through to a manager. Constantly over talking my wife. This was Friday and we are still waiting for anyone to call? Is this the service that insure is starting to give, or should individuals be taken to task for such disgusting, accusing behavior? Please can a manager contact me immediately with regards to this.</p>