Discovery Insure vouchers not honoured if their system glitches

Item: Discovery Insure
Rating: 1
Author: Barbara J

<p>Rewards voucher issued for good driving. Expiry 21 Feb. Tried to redeem on 21 Feb at Vidaworld Vida e cafe. Vida e Cafe was offline to Discovery so they could not redeem. Requested extension of voucher due to Discovery system glitch blocking redemption of voucher. Discovery Insure refused - saying the voucher had expired before I tried to redeem it. So 10h00 on 21 Feb is apparently not 21 Feb? I have previously used vouchers on the expiry date with no problem - has reality shifted sice then?</p>

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Replies (3)

Barbara J's updateReviewer Update

27 Feb 2017, 14:46

Escalated via email with Discovery Insure CEO Anton Ossip. He rep**** in less than 10 mins that he would resolve and get back to me. Refreshingly different attitude to his Call Centre which faces the public...

Barbara J's update27 Feb 2017, 14:46

Reviewer Update

Discovery Insure's replyOfficial

27 Feb 2017, 15:59

Thank you for bringing this to our attention.

We understand that contact had been made by a representative from the CEO's office, to resolve the issue raised, and help remedy the problem.

We apologise for the inconvenience incurred.

Regards,

Sakhe

Discovery Insure

Discovery Insure's reply27 Feb 2017, 15:59

Official