Discovery Insure & Vitality Open fails

I have been trying to sign up to Discovery Insure during the Vitality Open without success for over 2 weeks now. As a very loyal Discovery member having 5 other discovery products I am extremely unhappy with the lack of support I have received. I have phoned in twice and been transferred to 3 different Discovery departments on both occasions and each and every person was entirely unable to help me with my problem.

I have had a Discovery Insure policy earlier in the year and cancelled it 2/3 months ago as I moved insurers, but now I am unable to log in to the Discovery Insure app so that I can make uss of the Driving rewards during this Vitality Open period. I keep getting the same error: "Account not found: The Discovery Insure Driving app can only be accessed by Vitality Active and Vitality Drive members. Access for Vitality Open participants will be available for a limited period."

I am have been a huge Discovery supporter and ambassador, so I am really unhappy that my query is constantly being "escalated" by every person I speak to and exert query I log, but nothing happens!