Discovery Insure Vitality issue
Iv been with discovery for years now without issue, unfortunately now that there is a issue the service agents couldn't be bothered, iv been struggling to get a resolution from discovery insure for over 2 months now. and they just keep going in circles to avoid the situation and saying , surely the investigation into the issue shouldn't take months to complete, with no communication.
For many years iv been a diamond level with my insure premium, jumped through all the hoops, upgraded to the latest sensors, trackers ,checks etc...
now they have made it impossible to reach diamond or even gold with there uncovered trips, you are penalise so harshly its actually a waist of time now trying for diamond.
Iv raised the issue with them for months now and all I get is check your settings... check your settings... more I tell them all settings are correct the way they want it, the more they ignore the issue, they go as far as blaming cellphone reception coverage?
secondly , the crowd search device claims to notify you if your vehicle moves without you near by, this does not work. again reported it and no response.
thirdly, will all these issues I raised the question of the device even working and am I and vehicle even protected ? no response
Fourth, I asked for a manager to call me, no one has called.
I pay a lot of month to discovery every month in premiums, I didn't expect to receive such bad service.
at the end of the day, im paying all these premiums, following all the rules and jumping through all the loops. but im the one that gets financially penilised.
Doesn't make sense.
To Date, i still haven't received any information i requested. and now my emails are going un answered. only seems like once an issue goes into the public domain does it get attention from Discovery.
Please note the following:
You, Discovery have continuously through emails, advised me that my phone settings are incorrect and the uncovered trips are due to my low power mode. I requested proof of your investigation claiming this, which you have not been able to provide.
I took the matter further now and went to Tiger Wheel and asked to have the sensor changed as I believe it's faulty, the sensor was changed and you can see by the records now that the uncovered trips have stopped and the issue is gone.
Thus proving the sensor was at fault. and not the phone settings as you claim.
Your call centre even suggested that I cancel the tracker and get a 3rd party tracker and just use the standard vitality sensor, I'm sorry but in business this is not on. you can't keep pushing the blame to the client when there is an issue with your equipment.
I have lost financially from the reward scheme the last few months trying to get you to resolve the matter to no end, on that basis and the proof the tracker is now working, I would like my lost points and rewards refunded as I was a regular diamond member for years now up until your faulty device.
To Date, i still haven't received any information i requested. and now my emails are going un answered. only seems like once an issue goes into the public domain does it get attention from Discovery.
Please note the following:
You, Discovery have continuously through emails, advised me that my phone settings are incorrect and the uncovered trips are due to my low power mode. I requested proof of your investigation claiming this, which you have not been able to provide.
I took the matter further now and went to Tiger Wheel and asked to have the sensor changed as I believe it's faulty, the sensor was changed and you can see by the records now that the uncovered trips have stopped and the issue is gone.
Thus proving the sensor was at fault. and not the phone settings as you claim.
Your call centre even suggested that I cancel the tracker and get a 3rd party tracker and just use the standard vitality sensor, I'm sorry but in business this is not on. you can't keep pushing the blame to the client when there is an issue with your equipment.
I have lost financially from the reward scheme the last few months trying to get you to resolve the matter to no end, on that basis and the proof the tracker is now working, I would like my lost points and rewards refunded as I was a regular diamond member for years now up until your faulty device.