DISCOVERY INSURE VITALITY IS FLOORED.

I complained about Discovery Insures DQ track several times, since I have been insured with Discovery the system has been faulty. Not all trips have been recorded and this hinders the rewards one is supposed to receive for good driving. Three years and I am now onto the third DQ device. I reported this problem to Discovery on numerous occasions and NOTHING has been done. Besides them calling me and telling me how confused they are that my drives are not being recorded, this time NOT ONE DRIVE recorded since the 9th of February. I reported this to them with in days of noticing my readings on the app were absent. It is now the 15th of March, I HAVE BEEN PAYING FOR VITALITY for three years, and for three years I have had endless hassles. This time round I have had it. Besides the BULL**** **** we have with Discovery Medical aid, (so many things they will not cover, or short cover, that is another story in itself) their inaccurate and almost impossible goals on their Vitality programme.... That will need to be addressed as well.... I am now sitting with ZERO data because their system is faulty?? Only to receive a sms yesterday informing that my DQ device is faulty AFTER WEEKS OF ME COMPLAINING. I am now telling Discovery that I want to be reimbursed for the Vitality fees I have been paying, THEIR SYSTEM IS CLEARLY AT FAULT, despite me reporting this over and over and them DOING NOTHING about it.... I want to be reimbursed, my Vitality points re-instated and Discovery to do a full investigation into their stupid DQ track system as it is clearly not working properly. I would like to mention again... I have been complaining about this since I first signed up with Discovery insure... the system is not 100% in working order, to not record drives for over a month means I am paying for a rewards programme that I am getting nothing out of because THEIR SYSTEM IS AT FAULT. I will say this again, I complained about within days of noticing that my last drive was recorded on the 9th of February... it is now the 15th of March. Discovery can afford to reimburse me for my Vitality fees to make up for this BULL**** **** service and this BULL**** **** system that clearly does not work properly. Failure to do so will mean I have to take this legal....