MO
Moegammad O
1 reviews | Active since Nov 2014
20 Dec 2018, 15:47
Discovery Insure - Vitality Drive Hoax
I have been on the Discovery Vitality Insure programme for almost 2 months and have not received any of the rewards as advertised. They promised weekly vitality drive rewards and up to 50% of your fuel spend (as seen on TV) but in reality it does not happen. I have not received any of my weekly rewards despite meeting their goals nor have I received any cash back. I have logged a number of calls, spoke once to a 'manager' Nathan who promised to revert back within 3 to 5 days, have not heard from him since. When contacting the call centre to speak to him again he is either in meetings or has gone home. It may just be my experience and might be different for others, but my experience has been highly disappointing and borders on false advertising.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
20 Dec 2018, 16:17Thank you for raising your concerns.
Your Vitality Drive profile is still in the process of calibration. It is to be noted that the data accumulated from your tag may take from to 4 to 6 weeks to calibrate from policy inception. We picked up no faults on your profile so far and the device is reporting with no errors.
our 'cash back' runs are conducted mid month of the new month ( every month ) and payouts are made directly into the premium paying account . The cycle has not closed.
Further communication and clarity will be provided to you by a representative within 48 hours from receipt of this review.
Regards
Discovery Insure
Your Vitality Drive profile is still in the process of calibration. It is to be noted that the data accumulated from your tag may take from to 4 to 6 weeks to calibrate from policy inception. We picked up no faults on your profile so far and the device is reporting with no errors.
our 'cash back' runs are conducted mid month of the new month ( every month ) and payouts are made directly into the premium paying account . The cycle has not closed.
Further communication and clarity will be provided to you by a representative within 48 hours from receipt of this review.
Regards
Discovery Insure
Discovery Insure's reply20 Dec 2018, 16:17
Official
Thank you for raising your concerns.
Your Vitality Drive profile is still in the process of calibration. It is to be noted that the data accumulated from your tag may take from to 4 to 6 weeks to calibrate from policy inception. We picked up no faults on your profile so far and the device is reporting with no errors.
our 'cash back' runs are conducted mid month of the new month ( every month ) and payouts are made directly into the premium paying account . The cycle has not closed.
Further communication and clarity will be provided to you by a representative within 48 hours from receipt of this review.
Regards
Discovery Insure
Your Vitality Drive profile is still in the process of calibration. It is to be noted that the data accumulated from your tag may take from to 4 to 6 weeks to calibrate from policy inception. We picked up no faults on your profile so far and the device is reporting with no errors.
our 'cash back' runs are conducted mid month of the new month ( every month ) and payouts are made directly into the premium paying account . The cycle has not closed.
Further communication and clarity will be provided to you by a representative within 48 hours from receipt of this review.
Regards
Discovery Insure
MO
Moegammad O's updateReviewer Update
20 Dec 2018, 16:53Per your response above, it takes 4 to 6 weeks to calibrate and yet my policy inception date was the 1st November 2018, today is the 20th December 2018 and therefore the 4 to 6 week calibration phase is over.
Then as was communicated to me by your call centre, my first 'çash back' run was suppose to be on the 15th December 2018 however I received no 'çash back' because neither the driving data nor my qualifying percentage was reflecting on my policy and yet you say there are no errors nor faults on my profile??
I also met my weekly driving goal and did not receive the vitality reward which then needed manual intervention by a manager after I complained that I did not receive it? Are you sure there are no faults on my profile?
A fault was also then logged because I did not receive my 'cash back'and I was then told yesterday that I should receive my November 2018 and December 2018 'cash back' runs in January 2019 yet your ads as well as your terms and conditions clearly state the following - 'Fuel rewards are paid into your premium paying bank account in the following month.
For example, rewards earned in January are paid in February. If there is more than one primary driver on your Plan, you will receive the total of all primary drivers’ rewards paid into your premium paying bank account each month - no mention of 2 months being paid in the preceding month?
Still no faults on my profile?
The manager Nathan logged a call on 15 December 2018 and said that it would take 3 to 5 days for your IT back office to attend to this??
To date I have heard nothing.
MO
Moegammad O's update20 Dec 2018, 16:53
Reviewer Update
Per your response above, it takes 4 to 6 weeks to calibrate and yet my policy inception date was the 1st November 2018, today is the 20th December 2018 and therefore the 4 to 6 week calibration phase is over.
Then as was communicated to me by your call centre, my first 'çash back' run was suppose to be on the 15th December 2018 however I received no 'çash back' because neither the driving data nor my qualifying percentage was reflecting on my policy and yet you say there are no errors nor faults on my profile??
I also met my weekly driving goal and did not receive the vitality reward which then needed manual intervention by a manager after I complained that I did not receive it? Are you sure there are no faults on my profile?
A fault was also then logged because I did not receive my 'cash back'and I was then told yesterday that I should receive my November 2018 and December 2018 'cash back' runs in January 2019 yet your ads as well as your terms and conditions clearly state the following - 'Fuel rewards are paid into your premium paying bank account in the following month.
For example, rewards earned in January are paid in February. If there is more than one primary driver on your Plan, you will receive the total of all primary drivers’ rewards paid into your premium paying bank account each month - no mention of 2 months being paid in the preceding month?
Still no faults on my profile?
The manager Nathan logged a call on 15 December 2018 and said that it would take 3 to 5 days for your IT back office to attend to this??
To date I have heard nothing.
MO
Moegammad O's updateReviewer Update
16 Jan 2019, 12:21It is the 16th January 2019 which means a second payment run has come and gone and still no cashback from Discovery Vitality Drive. Clearly false advertising which is a matter for the ASA and SA consumer complaints to handle. Endless promises and excuses from Discovery Vitality Drive. As clients all we expect is delivery of the service as promised.
MO
Moegammad O's update16 Jan 2019, 12:21
Reviewer Update
It is the 16th January 2019 which means a second payment run has come and gone and still no cashback from Discovery Vitality Drive. Clearly false advertising which is a matter for the ASA and SA consumer complaints to handle. Endless promises and excuses from Discovery Vitality Drive. As clients all we expect is delivery of the service as promised.