Discovery Insure Vitality ****

I signed up for Discovery insure Core plan for my car around the end of February. I also added the vitality drive option to my plan and this is one of the worst parts of having this insurance as there is no consistency in what they offer. Everytime I have an issue, none of the consultants know what's going on and they can't help me with anynof my queries. I've been waiting 2 weeks for a team leader to call me and everytime we call in they don't recall or have records of my previous calls. This past week (close to my debit order) they have been deducting points from my vitality drive tier as I've apparently been speeding at 100km/h in a 80km/h Zone when it's not possible due to cameras and police in the area. The app will always subtract points for no reason to make it seem like you drive badly to avoid you going to a higher tier and get lower cash back on fuel. Additionally, they will lie to you about their tracker being better and more accurate than NetStar or other companies when the tracker will not work unless my GPS is on and they have delayed systems where my car started and left the yard and 20mins later I get an SMS to say my car is not in the yard. This is ridiculous as a lot can happen in 20mins especially in SA. Their service is horrible and their empty promises are just a way to get you to take their plans.