DISCOVERY INSURE VERY POOR SERVICE

Poor customer service from Discovery. Its been a week since I've submitted my claim and was assigned to Catherina Van Der Merwe as my claim specialist I received an email from her on Friday stating that she will contact me on Monday. I waited until Monday afternoon for her call and decided to personally call her and her excuse was that she was in a meeting the whole morning that's why she couldn't contact me. She keeps demanding things one by one, and every time i call her she sends a text that she will get back to me. Clearly she doesn't understand the hassle of being without a phone, yesterday i called her, she didn't answer she sent a text back saying shes been having back to back meetings the whole morning, clearly her job is to attend meetings not help us with claims. She called back yesterday later telling me that she sending an email and she will talk to me today morning. Today in the morning i called her and told her that i haven't received an email she said that probably she didn't capture the email correct to my knowledge you send an email to an incorrect email address it bounces back should have noticed it right away. She says again there's a form that needs to be signed and i'll have to wait at least a month. Wow how can a person stay that long without a phone on the other side the claims specialist doesn't fully focus on the claims shes focusing more on meetings. She says there's policy and procedure yes i understand but does the policy and procedure say she should request documents one by one from clients. Didn't expect this level of service from discovery such disgrace. I need a phone ASAP. I cant stay another week without a phone. To quick to take your money but too slow when they have to render the services they offer.