Hellopeter
Share Your Experience
JW
Jarryd W

1 reviews | Active since Jun 2018

18 Sept 2022, 09:15

Discovery Insure: very long lead times for claims and terrible communication.

Claim process was started on 03 September 2022. I get responses to my emails with a minimum of 3 days in between from the consultant handling my claim. It is now 18 September 2022 and I am still pending a response to the collection of the original documents. Getting asked for the collection address on more than one occasion, can’t speak directly to the consultant handling my claim. This is way outside of the lead time that Discovery Insure portrays on claim payouts. Not impressed with the service at all.

0
Replies (5)
Discovery Insure
Discovery Insure's reply19 Sept 2022, 09:16
Official
Good Day Jarryd, 

Thank you for reaching out and bringing this to our attention. We've escalated the matter to the relevant team and requested urgent assistance with your claim. Feedback will be provided as soon as available. 

Regards
Discovery Insure
JW
Jarryd W's update19 Sept 2022, 13:09
Reviewer Update
Thank you. When can I expect feedback as I still haven’t received a response to my mails. Phoned through the call centre now and I have been told this process could take another 2 weeks before being resolved.
JW
Jarryd W's update26 Sept 2022, 09:49
Reviewer Update
A full week later and still no response from discovery about this complaint
JW
Jarryd W's update26 Sept 2022, 16:35
Reviewer Update
Will be cancelling all services I have with Discovery tomorrow. Multiple escalations and no feedback. Disgusting service.
Discovery Insure
Discovery Insure's reply27 Sept 2022, 11:48
Official
We are following up...

Apologies for the delays.