Discovery Insure Vehicle Repair - No Response!

My vehicle was in an accident in December 2023. The vehicle was taken to Grorap Autobody and returned mid-January 2024. When asked to see the vehicle in the sun the manager insisted that I see it in the shade. I pointed out to him the fender is not correct and indicated that will be fixed when I bring it back. However, after collecting the vehicle we noticed paint issues, over-spary and even mechanical defects on the repair. I sent the vehicle to an Audi specialist and they were disgusted with the repairs and also the loose parts in the engine. It's now 3 weeks and I have been battling with Discovery to get them to have the vehicle repaired correctly. They not even responding to our emails and phone calls. Yet they want the monthly premium. Horrible service from Discovery!!!!