Discovery Insure: Vehicle Lost and now almos 2 week delay in assessment

Our Vehicle was in an accident on the 2nd of January 2019. Iniatally the service received from Discovery Insure was impeccable and we were told by the Consultant that we must leave it all to them and they will insure that everything will be handled swifly and efficiently. We were told that the vehicle will be towed to an approved Discovery Insure Panelbeater for assessment. This is where our trouble started:

2019-01-03: Discovery inforemd us that as soon as they have a "Stock Number" they will send through the Assessor to assess the Vehicle 2019-01-04: Recieved Confirmation via email that they received the Stock Number and that the Assessor will be going to assess the vehicle within the next 5-7 working Days 2019-01-15: After no feedback received we contacted Discovery and was told that they dont know where the Vehicle is located and that they have not received the Stock Number as yet. We then made contact with the Towing Company and confirmed that the vehicle is at a S**** Yard. 2019-01-16: Followed up again and was informed that teh Vehicle will be towed to the Assessment Centre in Pomona, Kempton Park 2019-01-17: Followed up again and was informed that the vehicle will be assessed by the Assessor ( another 2-3 Day Delay) and once assessed that the vehicle will be towed to a Panelbeater for Repair Quotes - the vehicle cannot be repaired as it is written off.

It is with utmost disgust the way that Discovery treats their clients in regards to sharing Information - if we dont contact them via the Call Centre we never seem to get an answer - also never the actual Agent that initially logged the original Claim - as she is never available. I would expect that a company as respected as Discovery be more professional in their approach to their clients.