Discovery Insure uses *********** assessor

<p>I’ve been struggling to have my claim (number ********** ) finalized and have e-mailed, called landlines and cellphones, driven to assessors, dealership, repairers many times.</p> <p> </p> <p>Discovery Insure uses an *********** assessing company, NetAssess, who submit incorrect prices and do not know cars. Despite Mercedes-Benz Sandton and the approved repairer, Renew-It -chosen by the assessor advising the assessor; they are holding my claim hostage and Discovery Insure is allowing them to.</p> <p> </p> <p>I have spent money on airtime calling Discovery Insure and NetAssess Assistant Manager Michael Lopes but NetAssess refuses to admit what the Mercedes-Benz dealership told them; that my right side mirror wires are missing a plug as part of a theft incident.</p> <p> </p> <p>This is after NetAssess submitted a costing of R2 000 odd rands for a mirror that costs R8 000 rands!</p> <p> </p> <p>I'm left thinking that Discovery Insure liked to collect premiums but not pay claims which is not a good look for an insurer. I should know because I work at one. Discovery Insure approached me for my business and I did not approach them. Claim time and they drag me though the cleaners - it's been three weeks now.</p> <p> </p> <p>Nabilah Dawood is a sweet call centre agent but she's outclassed when it comes to harassing clients by Michael Lopes.</p> <p> </p> <p> </p>