Discovery Insure useless service through a claim and quote

Even though I have always been a huge Discovery fan and advocated for them, Ive had the most horrible experience with them over the past 4 weeks. My vehicle got ****** and even though they told me the claim will take more or less 7 days, it took almost three weeks, without any reasons, delays from my side or any disputes or anything they had. Just a delay. I then buy a new car, and request a quote from Discovery Insure, as I have always done. The client service was not only bad throughout my claim, but now is even more horrible with the new quote, The quote is double what it should be, and also double any other insurer, with the same info, and the consultant cant tell me why, cant transfer me to the underwriters, cant refer me to someone more senior and expects me to just accept the quote, They have not phoned me back once in the past 4 week throughout my claim or quote, after I phoned numerous times to ask for feedback, And I were just told that I should be the one to phone them to get my final quote after they are delaying the quote by sending it for approval, Again, the approval for the quote is needed without any reason given to me, Maybe I must move all my insurance, annuities, medical aid, vitality, etc, to a place where I will get similar good service as other people I talk to daily. After being a client for over 10 years now. Ridiculous. By the way, still no feedback on any of my requests or complaints.