BC
Brian C
1 reviews | Active since May 2015
18 Jan 2023, 12:19
Discovery Insure - Useless Claim Process
Discovery Insure is useless in dealing with claims, they push you from pillar to post with no continuity in dealing with consultants. They refuse to repair the vehicle with parts that the vehicle came with - they want to use generic parts which are not the correct parts and aesthetically are different so the vehicle no longer looks the same. Can't get hold of the same consultant - always a different person where you have to go through the same process over and over again. They happy to take your premium but when it comes to paying you out way more difficult. After speaking to three consultants now I am waiting for Nicky to phone me back.
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Brian C's updateReviewer Update
18 Jan 2023, 13:17There is a lack of understanding - the glass that comes with the vehicle is automotive privacy glass otherwise known as photo chromatic glass. This is what has been broken and this is what the repair needs to be. This nature of this glass is that it is coloured (not a tint app**** on clear glass). If you replace the window with a clear glass and not the correct glass the vehicle windows are mis matched and therefore we will have all the other windows one colour and this window another. I must stress - this is how the vehicle is sold, so is not something we put on as an after market item. The vehicle is insured as the QuashQuai 1.5 DCI Accent Design Tech. This is the standard for that vehicle. Please can you clarify what Discovery Insures policy is? You will replace the glass with the incorrect aesthetic and then expect the insurer to have a mismatched vehicle (all other windows coloured and one window not)? This is insane. Does the premium not cover the vehicle to be put back into the same condition it was prior to the incident. If this is your policy then you need to let insurers know your policy so they can take informed desicions when taking out a policy with you. I look forward to your reply.
BC
Brian C's update18 Jan 2023, 13:17
Reviewer Update
There is a lack of understanding - the glass that comes with the vehicle is automotive privacy glass otherwise known as photo chromatic glass. This is what has been broken and this is what the repair needs to be. This nature of this glass is that it is coloured (not a tint app**** on clear glass). If you replace the window with a clear glass and not the correct glass the vehicle windows are mis matched and therefore we will have all the other windows one colour and this window another. I must stress - this is how the vehicle is sold, so is not something we put on as an after market item. The vehicle is insured as the QuashQuai 1.5 DCI Accent Design Tech. This is the standard for that vehicle. Please can you clarify what Discovery Insures policy is? You will replace the glass with the incorrect aesthetic and then expect the insurer to have a mismatched vehicle (all other windows coloured and one window not)? This is insane. Does the premium not cover the vehicle to be put back into the same condition it was prior to the incident. If this is your policy then you need to let insurers know your policy so they can take informed desicions when taking out a policy with you. I look forward to your reply.
BC
Brian C's updateReviewer Update
18 Jan 2023, 16:21Good Day Discovery Insure,
We have been trying to clarify this with your team but so far have hit a brick wall when trying to do so - hence as a last resort going onto hellopeter in frustration. Looking forward to your response.
We have been trying to clarify this with your team but so far have hit a brick wall when trying to do so - hence as a last resort going onto hellopeter in frustration. Looking forward to your response.
BC
Brian C's update18 Jan 2023, 16:21
Reviewer Update
Good Day Discovery Insure,
We have been trying to clarify this with your team but so far have hit a brick wall when trying to do so - hence as a last resort going onto hellopeter in frustration. Looking forward to your response.
We have been trying to clarify this with your team but so far have hit a brick wall when trying to do so - hence as a last resort going onto hellopeter in frustration. Looking forward to your response.