1 reviews | Active since Jan 2020
Discovery Insure Unsatisfactory Handling of Portable Possession Claim
I logged a portable possessions claim with Discovery Insure and they appointed Takealot as their service provider to replace my damaged equipment by means kf a credit voucher. I followed the process to utilize Takealot services that were approved by Discovery in order to obtain the replacement device. Sadly I had to return back the replacement units twice back to Takealot, as their supplier equipment was not nearing the workmanship and quality standard of my the camera lens I had before.
This was the same make and model but was of a lower quality and build standard according to my inspection. I then informed Discovery Insure of the issue I am having and that I am not satisfied with the quality of the equipment I keep receiving from Takealot and that instead of the voucher/credit they have issued to me, I instead require to be refunded with a cash lump sum & I will source the right equipment with the right quality standard I need for my camera.
I am writing this to Hello Peter as a way to make known to the public that Discovery Insure claims processes are not as good as they claim them to be and that I don’t understand what is it that is preventing them from sorting out my issues as it is clear that I will not be satisfied with Takealot’s stock equipment.
This is just a disappointment on Discovery Insurer. I am very upset by this..
Thank you for raising your concerns.
Kindly note that you are not limited to an alternative brand of your choice within the same price range on the voucher allocated.
The product carries a warranty and is of a similar make and model as the one you had.
In light of our indemnification process please refer to our plan guide.
"5.28 | Repairer or supplier of our choice
We have the right to insist that any repair and/or
replacement to be carried out must be done at or
by a repairer or supplier of our choice."
Regards
Discovery Insure
Thank you for raising your concerns.
Kindly note that you are not limited to an alternative brand of your choice within the same price range on the voucher allocated.
The product carries a warranty and is of a similar make and model as the one you had.
In light of our indemnification process please refer to our plan guide.
"5.28 | Repairer or supplier of our choice
We have the right to insist that any repair and/or
replacement to be carried out must be done at or
by a repairer or supplier of our choice."
Regards
Discovery Insure
your head office is related to them saying to me that they will not be able to reverse the credit voucher for cash. What is preventing that I big company like this? So am I suppose to be stuck with an unsatisfactory service level just because you have a right with your repairer of choice, yet they provide equipment that is not up to standard and no satisfaction or thought for me?
Please just revisit your line of thought it’s pathetic towards customer service satisfaction..
your head office is related to them saying to me that they will not be able to reverse the credit voucher for cash. What is preventing that I big company like this? So am I suppose to be stuck with an unsatisfactory service level just because you have a right with your repairer of choice, yet they provide equipment that is not up to standard and no satisfaction or thought for me?
Please just revisit your line of thought it’s pathetic towards customer service satisfaction..
We unable to offer a different outcome.
Should you feel aggrieved by this outcome , you may contact the Office of the Short Term Insurance Ombudsman.
The Ombudsman for Short-Term Insurance:
Telephone: ***
Fax: ***
Email: ***
Mail:
The Ombudsman for Short-Term Insurance
PO Box 32334
Braamfontein
2017
We unable to offer a different outcome.
Should you feel aggrieved by this outcome , you may contact the Office of the Short Term Insurance Ombudsman.
The Ombudsman for Short-Term Insurance:
Telephone: ***
Fax: ***
Email: ***
Mail:
The Ombudsman for Short-Term Insurance
PO Box 32334
Braamfontein
2017
You are not even asking me what issue was I having in terms of the equipment supp**** to me. So much for saying you stick to your company values!!
You are not even asking me what issue was I having in terms of the equipment supp**** to me. So much for saying you stick to your company values!!