DISCOVERY INSURE UNPROFESSIONALISM IN RESOLVING A CLAIM

I lodged a claim on 2 December 2021, got an email from Palesa Kekana 3rd December 2021, she would be in contact shortly. I phoned Discovery Insure 15 times and was put on hold several times and later disconnected from 10 of these calls without speaking to someone. I asked to speak to Ms Kekana's team leader, got no call back from her and received her email address, ***, got no response on the second email I sent I got a reply she is out of the office to contact *** or ***. Sent them an email, NO RESPONSE. I AM CURRENTLY ON HOLD AGAINNNNNNNNNNN WITH DISCOVERY TO SPEAK TO EITHER Kelebogile or Tantum for the past 15 min and NOBODY IS COMING BACK TO ME. HOW DOES ONE GET A CLAIM RESOLVED FROM DISCOVERY?????????????????????? THERE IS ABSOLUTELY NOOOOOOOOOOOOOOOOOOOOOOOOOO ACCCCCCCCCCCCCCCCCCCCCCCOOOOOOOOOOOOOOOOOOOUUUUUUUUUUUUUUUUUUUUUUUUUUUUNNNNNNNNNNNNNNNNNNNTTTTTTTTTTTTTTTTTTTTTTAAAAAAAAAAAAAAAAAAAAAABBBBBBBBBBBBBBBBBBBBBBBIIIIIIIIIIIIIIIIIIIIIIIIILLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIITTTTTTTTTTTTTTTTTTTTTTTTTTTTYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY FROM THESE CALL CENTRES. FRUSTRATION IS NOT EVEN THE WORD ANYMORE.