"DISCOVERY INSURE UNPROFESSIONAL CLAIMS PERSONNEL

Submitted a claim on the Discovery website and then few days later went to the Renew IT assessment in Sunninghill on 18 April. Was then called by the Discovery agent the following day informing that the claim is approved and the assessors Renew IT repair shop was approved to effect the repair .... POINT 1 - conflict of interest having assessors being awarded their own assessments to repair. I send a follow up email on 23 April asking when to be taken in ..... NO REPLY. I send another follow up email on 2 May and request the agents email and contact number, receive a reply on 3 May with the managers contact number and no email. I try calling this number a few times on 3 May and again on 6 May with no answer from agents manager. I send another email to agent on 6 May notifying that the manager is not answering and again requesting to provide the contact email.

#DISCOVERY INSURE UNPROFESSIONAL CLAIMS PERSONNEL