Discovery Insure-*********

Beware of the ********* way Discovery Insure do business. Before you as a supplier begin any work for a client make sure you have been paid in full as a "authorisation to replace " means nothing. I was authorised to replace jewellery for a client. Unbeknown to me Discovery payed the client without even notifying me. That is unacceptable, unprofessional and completely *********. Is this common practice? Please could a senior manager respond and perhaps fix the damage and disrepute the claims department is causing the company.