Discovery Insure - unauthorized deductions and *********** cancellations department

Unauthorized deductions and useless cancellations department.

My nightmare with Discover Insure started last year in November when I received one of those annoying calls asking me if I wanted an insurance quote, I must have been vulnerable at that moment and agreed to get a quote, which did not take 90 seconds as advertised by at least an hour. The salesman quoted me an awesome rate and we loaded all my details, he then said he needed to confirm with his manager about the huge discount he had given me and then he would call for the go ahead. In the meantime I called my current insurance company and they matched Discovery Insures quote, so I agreed to stay with them. Nobody from the sales team came back to me to confirm the approval of the hugely discounted rate or even bothered to send me an email with my policy details. I trusted you with my bank details - and after no communication from Discovery Insure, I presumed the huge discount was not approved. So comes 1st December, 1 Jan 2023 and 1 February 2023 and my husband asks what this DiscIns going off his account is, I then immediately called Discovery (7th February 2023) and then cancelled the policy and was assured by Nthokuthuka that our funds for the past three months would be reversed within 5 - 7 working days. 12 Working days passed and no refund, I then called in again on the 23rd February 2023 and spoke to Gugu, who assured my that the policy had NOT been cancelled. She then cancelled the policy and sent an e-mail to Nthoikuthuka to call me regarding the refund. She assured my I would get a call within 24 hours from Discovery with my refund details. Fast forward Monday 27th February 2023 - still no joy - I then called Discovery again to speak to the supervisor Lisa, she now advises that a dual refund must take place with both insurance parties, as I can confirm and prove that we have paid another insurance company for the past three months. Lisa said she would send me an email with the process and application for the dual refund. Today is Tuesday 28th February 2023 at 21:39 PM still no e-mail.

I give up - i just want my money back - I am so relieved i did not entrust you with my car insurance, it probably would not have been covered anyhow.

Discovery you are a top notch company how does this happen?