Discovery Insure Unauthorised activity on my bank account

On 11 December 2023 Discovery Insure without authorization, try to draw money out of my account via a stop order. In my opinion this is ***** and has been acknowledge as such by the Discovery call center in the person of Susan, who I eventually cot hold of after waiting 20min on the phone. This after I tried on 12 December, with no luck to talk to someone. I did on the 12th log a query on the Discovery App but I am still waiting for any response. I stopped the amount from being withdrawn immediately as I expected this to be ***** as the amount and time od the stop order was not within the norm. My bank has canceled the stop order and advised that I need to contact Discovery to inform that the stop order from them have been stopped. I tried to do that but Discovery, who created this problem and *****ulent transaction refuses to accept any responsibility and advised me to inform the bank that they must allow any future stop orders from Discovery. The explanation is that Discovery accounting department made a mistake by sending through this incorrect stop order. APARNTLY THEY ARE SENDING OUT APPOLOGY AND EXPLINATIONS TO THE CUSTOMERS!!!!. It is a week later and I have not received any SMS, Letter, Phone Call or Email with an explanation. To me this is still ***** perpetrated by Discovery as they took money, unauthorized, from my account and still I have no official explanation to say otherwise.

There customer service is pathetic to say the least 20min on the phone today 18 December 2023 before any answer. Then an operator that cannot assist other than telling me I must do this I must do that My bank must do this. There si no supervisor to assist and the operators own words" she does not know much and can not help other than to tell me that I must go back to my bank. When my bank assisted immediately, which is customer service and did not give their customers the run around like Discovery.

I will avoid Discovery Insure, if you are thinking of an insurance company to join, to start with but will also reconsider the rest of the company because if the assistance I have had from Discovery Insure is anything to go by this is not a company you want to deal with. I do banking, investment and different policies with then which I now consider to withdrawing because if this is how the company looks after its customers, I am very worried about future assistance from them. It takes more than a week to send out an apology and explanation why they tried to take money from a customer account without authorization, MAKES YOU THINK.