Discovery Insure unacceptable service

My home was burgled on the 12th of November, I contacted Discovery to register a claim the next day, but due to not having received my case number from SAPS I could not register the claim. SAPS was quick on scene but took 4 days to provide me with a case number as their system was down... I logged a claim with Discovery on the 16th of November. Almost 3 days with no feedback, the assessor made contact with me on the 19th and made an appointment for the 20th. After providing the assessor with as much information as I could, I've had no feedback. I phoned the call center on numerous occasions, and they cannot give me any information on my claim and just tell me "It's with the assessor.". I've contacted the assessor and have been completely ignored by her as well. I've escalated the matter to a supposed manager that didn't bother to respond either. I have multiple products and services with Discovery and if this is the level of service they provide to people I do not recommend them to anyone. Discovery is quick to take the money off my account every month but 10 days after the burglary and still no closer to a resolution. I will be cancelling my banking suite, medical aid, vehicle, home contents, portable possessions and life insurance that I have with them. It's unacceptable to have to deal with this after going through such a traumatic experience.