Discovery Insure treatment and service is worse than the actual experience of being ******

We had a break in the early hours of morning and we have spend hours trying to get Discovery Insure to help us with the claim and sorting out all the damage so we can be safe tonight, they are non responsive, I have call the centre 8 times was transferred so many times I lost count and spend more 1 and half hours trying to get hold of them and get feedback, we managed to get. A claim lodged however they promised to call back in 5 mins to give feedback on the gate and garage door, it’s been hours and no one is willing to help, the contact number on the claims consultants email is for discovery health, OBVIOUSLY there are No managers available!!

The last lady I was transferred too after being transferred about 4 or 5 times said let me try help, I had to tell the whole story again, probably the 12th time, her response and why to help me is I must find someone myself and do it myself?!!!!?????

I was extremely rude and said then why the F do we pay you, she said she is not taking my abuse and put the phone down???

I have been begging for help!! There is absolutely no accountability, no empathy and just NO INTEREST in assisting us at all I even went to Fb messager and they have gone quiet!!!!

We have both our life insurance with discovery all our short term insurance, our medical aid, and just understand why we can’t get decent service when we need it when the rubber hits the road is when the claim comes in the thing we pay for? And you failed again!!

A person is alway traumatized and violated but I feel more angry with how you are treating us right now!!!!!