pM
percia M

1 reviews | Active since Aug 2013

08 Jun 2017, 11:08

Discovery insure treating me like dirt

<p>I had a car claim in May of which they rejected and cancelled my policy due to dishonesty. I then filed a disputed with them and now they have reinstated my policy. Now for the whole month of May I had no cover because they were quick to reject my claim and cancel my cover without doing proper investigations, but they want me to pay May premiums to ensure "continuous cover". In fact they went into my account and took both May and June premiums of which I never agreed to, which was +-R4200 and I had no sufficient funds and now my bank account and credit profile is dented. Point number 2 is that they have reinstated my policy but they are saying nothing about my claim. They were quick to send me a rejection letter but haven't sent me any letter to state why the rejection is overturned after I have asked them to do so on emails. My claim was handled by Andile Njoko and I cannot explain how unhappy I am with his overall so called claims investigations and service. Andile 's manager (Danie) intervened and it was going well I thought but now I'm still unhappy because Danie still hasn't resolved any of my issues that I raised on my dispute except for the fact that my policy is reinstated and they are charging for the month that they cancelled my policy. This is so unfair.</p> <p>Policy number ********** 915</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply08 Jun 2017, 16:05
Official

We are concerned by your comments and would like to assist.

Please be advised that we have made a number of attempts to discuss these issues with you today, however the phone was either ignored or call answered and released.

We can confirm that Danie and Andile have advised that they have been in contact with you to explain the reasons for the claim rejection being overturned as well as the premium billing.

Regards,

Sakhe

Discovery Insure