1 reviews | Active since Sept 2025
Discovery Insure – Three Weeks Without a Resolution or Proper Replacement
If I could give 0 stars, I would. This has been an incredibly frustrating and disappointing experience with Discovery Insure. I submitted a claim on 1 September 2025 after my Samsung curved Series 7 TV was accidentally damaged. It has now been three weeks, and I still have no replacement and no meaningful communication from Discovery. I made it clear that I no longer wished to deal with the original claims consultant due to poor service. The matter was escalated to her team leader, who also failed to follow through or call me back. I was only offered outdated, end-of-series 2024 models that did not match the specifications or quality of my original TV. With no resolution, I escalated the matter to the complaints department, who acknowledged my email and promised someone would contact me. Yet, I received no call on Thursday(18/9/25, Friday(19/9/25), or today (Monday 22/9/25) after numerous mails and calls. This morning, I followed up again with another claims consultant, who confirmed the complaint is still pending and submitted another urgent request. Still, no one has contacted me. I have now used up all my airtime making repeated calls, and the amount of time and effort spent writing follow up emails just to get basic feedback is absolutely ridiculous. This is not the kind of service any customer should have to deal with. All I am asking for is a fair, like for like replacement and nothing more than what is owed under my policy. If I don’t receive proper feedback by end of day, I will be escalating this further to the Insurance Ombudsman and additional public platforms. Discovery: Please take this matter seriously and resolve it immediately.
We sincerely apologize for the delayed response.
We can confirm that your complaint has been received through our Insure Complaints mailbox, and one of our Relationship Managers is already in contact with you to address your concerns and provide prompt assistance with your claim.
We are always here to help should you require any further assistance.
Regards
Discovery Insure
We sincerely apologize for the delayed response.
We can confirm that your complaint has been received through our Insure Complaints mailbox, and one of our Relationship Managers is already in contact with you to address your concerns and provide prompt assistance with your claim.
We are always here to help should you require any further assistance.
Regards
Discovery Insure
I am beyond frustrated!!!
It has now been over three and a half weeks since I filed my claim with Discovery Insure on 1 September 2025 for my Samsung Curved Series 7 TV (model UA55MU7351KXXA) that was accidentally damaged and still, I have no proper resolution.
Instead of offering a like for like replacement, Discovery is forcing me to accept an inferior model (the UA55U8000F) which is a clear downgrade in every meaningful way:
· My original TV had a curved screen, higher refresh rate (100Hz), 2 USB ports, optical audio output, and legacy ports.
· The U8000F has a flat screen, lower refresh rate (50Hz SA model), fewer USB ports, no optical output, and lacks key features.
· I paid R9,999 for my original TV in 2017 (retail was R12,999).
· The U8000F currently sells for R10,499 - but price alone doesn’t make it equivalent. The quality, features, and functionality do not match
I went out of my way to get a formal technical report from a senior Samsung consultant, which clearly outlines the downgrades in specs and performance. Despite this, Discovery acted like that expert input meant nothing- as if it was never even read or considered.
Even worse, Discovery referred me to their “Samsung contact” for clarification -someone who:
· Refused to acknowledge the clear technical differences.
· Repeatedly insisted the U8000F was “equivalent” without offering any real explanation.
· Was rude, unhelpful, and abruptly ended the call when I asked for a callback after attending to an urgent matter.
That was not a consultation- it was a scripted dismissal.
Let’s be honest:
It feels like Discovery is just trying to settle claims at the minimum cost, without doing the proper homework or listening to the client. I’ve spent countless hours researching, calling, emailing, and even sourcing expert advice- all of which has been ignored.
Now I’m told the claim is “finalized.” Based on what? Not fairness, not facts- just internal convenience.
What I Expect- Immediately:
· Escalation to a senior management who will actually engage with this properly.
· A clear, written explanation for why Samsung’s expert advice was ignored?
· A true like for like replacement or a settlement that accurately reflects what I had.
· Immediate feedback- I’ve waited long enough.
If this is not resolved properly, I will escalate this:
· To the Insurance Ombudsman
· On all public consumer platforms
· And consider formal regulatory or legal action
Discovery Insure’s handling of this claim has been disrespectful, dismissive, and absolutely unacceptable.
Sort it out- now !!!!
I am beyond frustrated!!!
It has now been over three and a half weeks since I filed my claim with Discovery Insure on 1 September 2025 for my Samsung Curved Series 7 TV (model UA55MU7351KXXA) that was accidentally damaged and still, I have no proper resolution.
Instead of offering a like for like replacement, Discovery is forcing me to accept an inferior model (the UA55U8000F) which is a clear downgrade in every meaningful way:
· My original TV had a curved screen, higher refresh rate (100Hz), 2 USB ports, optical audio output, and legacy ports.
· The U8000F has a flat screen, lower refresh rate (50Hz SA model), fewer USB ports, no optical output, and lacks key features.
· I paid R9,999 for my original TV in 2017 (retail was R12,999).
· The U8000F currently sells for R10,499 - but price alone doesn’t make it equivalent. The quality, features, and functionality do not match
I went out of my way to get a formal technical report from a senior Samsung consultant, which clearly outlines the downgrades in specs and performance. Despite this, Discovery acted like that expert input meant nothing- as if it was never even read or considered.
Even worse, Discovery referred me to their “Samsung contact” for clarification -someone who:
· Refused to acknowledge the clear technical differences.
· Repeatedly insisted the U8000F was “equivalent” without offering any real explanation.
· Was rude, unhelpful, and abruptly ended the call when I asked for a callback after attending to an urgent matter.
That was not a consultation- it was a scripted dismissal.
Let’s be honest:
It feels like Discovery is just trying to settle claims at the minimum cost, without doing the proper homework or listening to the client. I’ve spent countless hours researching, calling, emailing, and even sourcing expert advice- all of which has been ignored.
Now I’m told the claim is “finalized.” Based on what? Not fairness, not facts- just internal convenience.
What I Expect- Immediately:
· Escalation to a senior management who will actually engage with this properly.
· A clear, written explanation for why Samsung’s expert advice was ignored?
· A true like for like replacement or a settlement that accurately reflects what I had.
· Immediate feedback- I’ve waited long enough.
If this is not resolved properly, I will escalate this:
· To the Insurance Ombudsman
· On all public consumer platforms
· And consider formal regulatory or legal action
Discovery Insure’s handling of this claim has been disrespectful, dismissive, and absolutely unacceptable.
Sort it out- now !!!!
We are following up with our team and will be in touch to address your concerns and provide you with feedback.
We are following up with our team and will be in touch to address your concerns and provide you with feedback.