DISCOVERY INSURE - THIRD PARTY CLAIM - WORST SERVICE IN THE WORLD!!!!!

I submitted a third party claim as one of their clients drove into me. The person who caused the accident was so co-operative and did everything that was expected of him. I did get an email shortly after that saying that my third party claim was registered and that I had to submit a list of documentation as long as my arm. I submit all documentation 11 April 2024. No response for a week. I had to follow up with their legal department. They then asked for a consultant to be allocated to my case. If I did not phone what then? 17 April I get an automated email that NONKULULEO KOLANSI has been appointed as consultant. 2 May 2024 I received an email with settlement letter. They have reduced the quote with 50% and took off half of what the panel beaters indicated must be repaired or fixed. I spoke to panel beaters and they confirmed that they will never be able to fix my car for half of the price they quoted. In between I have emailed Nonkululo about 10 times if not more. I have tried calling her even more than that. NOT ONCE HAS SHE RETURNED MY CALLS OR REPLY TO MY EMAILS!!! I got hold of her manager Vekesh's direct number. He also never answers his phone and with a huge surprise he answered yesterday and promise to phone me back he will go to Nonkululeko now. I am still waiting for his call.

I submitted additional photographs showing the damage close up because the assessor said the PHOTOS DOES NOT SHOW DAMAGE and that is why they took the repairs of the quote. NEVER did he come out to inspect my car just based on a photograph he decided that there is not damage. Took several other line items off just thinking it is not necessary. Blending is one of them because it is a white car. My car is brand new not even 20 000 km on the clock and I am sitting with a huge dent and damage that Discovery to this day not come back to me with a solution or a new settlement.

You will phone till you blue in the face, hanging on for half an hour at a time only to put the phone down.

OH BOY THERE IS A REASON WHY I MOVED MY WHOLE PORTFOLIO AWAY FROM DISOVERY. THEY WILL ALWAYS TRY FIND A REASON NOT TO PAY.

WORST SERVICE IN THE WORLD!!!! THE STRUGGLE CONTINUES!!!!! THE SERVICE OF THIS SPECIFIC CONSULTANT NONKULULEKO KOLANSI IS BEYOND BAD. I guess if the manager does not return your calls or emails not much can be expected from the staff working under him