Discovery insure third party claim - bad client service

I was in a accident on the 24th of February and the guilty party insured his car at Discovery. I contacted Discovery the day after and then I was sent the wrong forms to fill in after I struggled for 2 weeks tobgrt aholf of the third party department. After a month of emails that they did not read I was able to complete the screening process and I sent my car for a assesment. I was allocated a advisor on the 28th of March and till today she has not contacted me after I have sent more than 10 emails to her. My assesment was complete on the first of April and the panel beaters told me Discovery will contact me in the next 72 hours. They have still not contacted me. I have called a few times with no answer.

My car is in a very bad condition and it has been 2 months since the crash and still I cant contact any person directly to help and assist with my third party claim. I insure at Out Surance and they also told me that they will not assist with the third party claim. When I try to get ahold of Discovery I need to call their help line and after 45 mins every time I speak to a different advisor that also cant help me. This has been a very frustating process as no one at discovery is taking responsibility to help me. For a big coperation like Discovery I would never have thought that their client service is this bad.