Discovery Insure: Think twice

After receiving an initial quote, upon activating the quote, incorrectly increasing fee was activating upon going through all the information again, orange flag. I was asked to upload photos of vehicle and take the vehicle to TWT for tracker installation. Arranged my travels to take the vehicle for the tracker installation next business day, upon registration TWT and Discovery could not trace my account and could not complete installation. After email confirmation (no phone call), tracker was installed later that day, much to my frustration due to the time wasted.

My debit order did not go through, being mid month and never leaving money in my cheque account, tried to correct and connect through chat and website to obtain details for payment, no details on website profile, or response on chat after numerous attempt during my meetings at work. Upon calling the call centre they were offline, could not help me. Admittantly it is my responsibility to pay the account, but in all the 10 years with Outsurance, I once had a similar incident when activating new service mid-month, Outsurance communicate the non-payment and clearly facilitated how I could rectify which was swiftly done, fast and efficiently.

Not sure Discovery Insure is worth the time waste.

According to Discovery, I am not insured for my new vehicle.