Discovery insure they are heartless

I am writing to express my dissatisfaction with the recent decision made by your Discovery regarding my insurance claim for damages to my vehicle which occurred on 29 October 2023due to the haul. However, I am deeply disappointed by the denial of coverage of the damages to my vehicle, despite the incident being clearly covered under the terms and conditions of my insurance policy. Upon making follow-up on 08 November 2023 became aware of the denial to repair some damages, I am puzzled by the reasoning provided for the refusal. The agent states that because the car was in motion, does not accurately reflect the circumstances of the incident. When I got home, I immediately informed my Financial Advisor I have evidence, including the photos of the damages, and furthermore I have witnesses to support my claim. It is evident that the damages incurred during the incident are within the scope of coverage outlined in my insurance policy. I request a thorough re-evaluation of my claim, taking into consideration the provided evidence. Today (20 November 2023) mark 3 weeks since I logged a claim, The glass company they are saying, Discovery has declined to replace my windscreen with the original genuine glass, I am entitled to the generic glass. According to the policy there is no where it is states when I am no more entitled to the original and genuine windscreen. As I am shocked of the treatment another boom just slams me access apparently was increase and I was not even aware, I learned it today 15 November 2023. I trust that it will not come to that, and we can resolve this matter amicably.