RE
Rayyaan E

1 reviews | Active since Mar 2024

26 Mar 2024, 09:17

Discovery Insure, the worst insurer when it comes to entertaining claims!

On 06.03.2024 I logged a call for my ceiling damaged by a leak caused by my bathroom above. Discovery Insure sent a Service Provider and only upon contacting Discovery again they informed me that the Claim will not be entertained as I've used inferior copper piping. The copper piping was patinated as the leak was occuring over a long period of time hence the discoloration of the piping. I've requested them to reconsider my claim as I've used Class2 copper piping in my home but to date have had no response from Discovery as according to them they have 30 days to respond. In the meantime, my ceilings are even damaging further and I'm afraid that the leak will cause damages to the concrete slab floor. They surely try every opportunity not to entertain claims.

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Replies (6)
RE
Rayyaan E's update26 Mar 2024, 10:13
Reviewer Update
Yes, but the Ombudsman's response was:
"The participant has 21 working days to resolve your complaint. You and the participant ought to correspond with each other directly in this regard. The participant’s response is due on 19 April 2024"

In the meantime, I'm sitting with a hole in my Lounge's Ceiling, a bucket to catch the water of the pipe leaking and possible structural damages.
RE
Rayyaan E's update26 Mar 2024, 11:39
Reviewer Update
Noted, but do keep in mind that whilst you're looking into the matter my water bill is running and sequential damages are escalating.
RE
Rayyaan E's update26 Mar 2024, 12:15
Reviewer Update
Thats great, thanks for the prompt response via Hellopeter.
RE
Rayyaan E's update26 Mar 2024, 14:06
Reviewer Update
Yes, thanking you in advance.
RE
Rayyaan E's update24 Apr 2024, 09:48
Reviewer Update
Discovery Insure was meant to respond to me in writing by 19 April 2024 (21day dispute response period) but they chose not to. It seems Discovery Insure is not governed by the Ombudsman. Definitely not impressed with the National Financial Ombud Scheme & Discovery Insure.
RE
Rayyaan E's update30 Apr 2024, 09:52
Reviewer Update
Discovery Insure is the most pathetic Service Provider I have ever had to deal with.
They'll remind you that the debit order date falls on a non-banking day but fails to respond to queries let alone claims.
in my opinion they're the biggest "legal" *****sters around.